Posted by Gary D. Robson
I originally wrote this article for Writer’s Weekly back in 2003. It can be seen in its original form on their website. I’ve placed it here on my blog because of something that happened last month that got me thinking about it. See that story at the end of the article.
Websites for writers and publications like WritersWeekly.com are filled with information about scams perpetuated upon writers. We see everything from “contests” that bilk money from aspiring writers to markets that never pay the promised compensation. One subject that’s rarely discussed is scams perpetuated by writers.
Often, a new writer will come up with innovative “out-of-the-box” ideas for promoting a book without realizing that (a) they may actually hurt sales and (b) it’s been done many times before. “Scam” is probably too harsh a word for many of these ideas, but some of them are downright unethical and illegal. That’s what we’ll focus on in this article.
The book buyers at the big chains like Barnes & Noble and Borders have seen it all. It’s hard to pull anything on them that hasn’t already been tried. You may assume that owners of small, independent bookstores exist in a vacuum, but that isn’t the case, either. Over 1,200 independents are members of the American Booksellers Association, and members communicate through newsletters and online members-only message boards.
Do we really do this? Yep. There are regional book shows around the country, and owners of bookstores do sit around and share tales of scam artists and unethical book signing conduct. If you own or manage a bookstore, I’d recommend joining your regional association. My home state of Montana is claimed by two regional associations: Mountains & Plains Independent Booksellers Association (MPIBA) and Pacific Northwest Booksellers Association (PNBA).
Some authors have placed false orders for their own books through bookstores, hoping to pump up sales. Since most POD (Print On Demand) books are non-returnable, they figure the store will be stuck holding the bag and that they can pocket the royalties on the “sales.” This is actually inaccurate. Bookstores that are the victims of this scam WILL return the books and they WILL receive credit from the distributor or publisher. If they don’t, the bookstore will alert their fellow bookstore owners and everyone else in the industry to not do business with that distributor, publisher, and author. If your book is involved in this type of scam, you can kiss your future as an author goodbye, because nobody will do business with you. There are blacklists of authors in the industry and they are shared.
Authors may also face legal consequences for scams like this, and it isn’t difficult to prove who perpetuated a scam. Despite the huge number of books published every year, the publishing industry is a small world. Bookstore owners, book buyers, and librarians communicate with each other, and are eager to press charges if it will drive unscrupulous people from the business.
I spoke to one POD publisher who found out that one of their authors had tried this stunt. They instantly canceled the author’s contract and alerted the distributor and the bookstores of the attempted fraud. Rather than building up thousands of dollars in royalties, the author ended up with nothing; no contract, no book and, of course, no royalties. Not only that, but there are now hundreds of bookstores that will never order one of that author’s books, even if they do get it republished (which they probably will not).
I don’t want to imply here that all, most, or even many POD authors behave unethically. The overwhelming majority are honest people trying to sell their books the right way. It’s a shame that scam artists make so many bookstore owners and managers nervous about POD.
Needless to say, this scam can’t be pulled off at all with returnable books. Even if the author’s timing is perfect, and a royalty check is issued before the books are returned, the returns will show up on the next royalty statement, and the author will have a serious problem and some explaining to do to the publisher and bookstores.
There are plenty of variants on this scheme, like the “I’ve been getting lots of people from your town looking for a place to buy this book” lie and the ever-common yet never-believed “I used to live near your store and I have a ton of friends and family that want to buy copies from you.” The common factor in all of them is trying to trick a bookstore into ordering a stack of non-returnable books that they may not be able to sell. And, like I said, they’ve heard it all. I got one such call and told the author if he’d send me the list of people who called him, I’d be happy to get them the books right away. As it turned out, he didn’t even know where my store was located.
One author contacted a bunch of small bookstores and organized book signing events. The stores ordered stacks of books, and the author canceled the events. Now, many stores tell authors to bring along their own books, and they don’t order anything up-front unless it’s arranged through a publishing house they know. The author who pulled of this scheme will never have another book signing.
Another trick is misrepresenting the content of a book. A store thinks they’re ordering a big fat book of local bicycle trails, and they get a 60-page book of trails (and only one of which is within 100 miles of that town). A scam like this might work once, but if it does, your name is mud.
Another dishonest “program” that’s making the rounds is authors trying to get everyone to buy their book from Amazon.com within a 24-hour period in an attempt to get on the Amazon.com best seller list. Trying to twist the outcome of the Amazon best seller list in this way is unethical and does not represent a fair and legitimate tally of daily sales for your book (meaning calling your book an Amazon.com best seller when you tricked the system is being dishonest to your future readers and to the press when using this statement on your press releases). Booklocker.com is one publisher that won’t allow its authors to scam the Amazon.com system in this manner, and other reputable publishers are following suit. The scam is now so well-known in the industry that an author that claims to have an Amazon.com Best Seller is now considered by many to be dishonest unless it can be backed up by data spread over a period of weeks or months.
It’s unfortunate that some authors feel the need to lie to and steal from others in this way. It hurts all of us, and makes bookstores much more wary about stocking POD books at all. When marketing your book, remember that the tried and true methods are the most successful ways to market your books and achieve an excellent reputation: pound the pavement, pay your dues, send out press releases, arrange book signings, take out ads, and arrange radio interviews. I have sold thousands of copies of my self-published books by attending trade shows, putting on seminars, and marketing through my website.
Treat others the way you want to be treated, and market your book to others as you would want other books marketed to you.
So what happened last month that got me thinking about this article? A small publishing house that my bookstore buys directly from gave me a call to tell me about a new book they had out. It’s not the kind of book I normally sell, but it is local-oriented, so I had them throw a single copy in with my next order. When the book arrived, I took a look and decided not to carry it in the store.
A few days later, someone called and asked if we carried the book. I said I had one, and the caller asked me to set it aside to pick up later that day. I set the book on the desk, and nobody showed up to get it. The following week, another call asking if we had it, and another “customer” who never showed up to get the book. This happened four times in three weeks — always people I didn’t know who never came in.
Was it the author (plus friends and family) calling me, hoping to get me to place a larger order? I’ll probably never know. But I most certainly won’t be ordering books for inventory based on phone inquiries like that, and I view that publisher with a bit of suspicion now.